Cat999 Terms and Conditions – Complete Platform Usage Guide

1Acceptance of Terms

Welcome to cat999, the online gaming platform operated by cat999 Entertainment Ltd. This Terms and Conditions document ("Agreement") constitutes a legally binding contract between you ("Member" or "User") and cat999 ("Company", "we", "us").

By accessing, registering for, or using any part of the website, mobile app, or services provided by cat999, you acknowledge that you have fully read and understood this Agreement and agree to be bound by all terms, conditions, policies, and guidelines stated herein.

This agreement operates together with our Privacy Policy and any game- or promotion-specific rules published from time to time. In the event of a conflict between those documents, these Terms and Conditions shall prevail unless otherwise stated in writing.

2Member Eligibility

To register and use cat999 services, you must meet all of the following eligibility requirements at all times:

• You are at least 18 years old or the age of majority as defined by the laws of your jurisdiction, whichever is higher.
• You are registering on your own behalf and not on behalf of any third party.
• You are not subject to a self-imposed or regulatory body-imposed self-exclusion restriction.
• You will not use this platform for any unlawful purpose.
• You are not an officer, agent, contractor, or immediate family member of any individual employed by cat999 or our software providers.
• You will register only one (1) account. Multiple account registrations by the same individual are strictly prohibited.

Cat999 reserves the right to request proof of eligibility at any time. If you are unable to verify your eligibility, we reserve the right to suspend or close your account and withhold any balance associated with suspicious activity.

3Account Registration

The account registration process at cat999 is designed to be simple and fast. However, there are a few important things you need to understand and comply with:

• Accurate information: All information you provide during registration must be accurate, complete and up to date. You are solely responsible for ensuring your information remains current.
• One account only: Each individual is permitted to hold only one account. Holding multiple accounts may result in all accounts being closed and balances forfeited.
• Password security: You are responsible for keeping your login credentials confidential. Do not share your password with anyone. cat999 will never ask for your password through any communication channel.
• KYC Verification: You may be required to complete a Know Your Customer (KYC) process by submitting a copy of your identification card and other supporting documents before any withdrawal can be processed.
• Personal account: Your cat999 account is for the personal use of the account holder only. You may not transfer, sell, or give your account to any other party.

4Deposits & Payments

Cat999 supports a variety of payment methods suited for players in Malaysia, including FPX, DuitNow, Maybank2u, CIMB Clicks, Public Bank, and RHB. All deposits are processed instantly and your balance is credited within minutes.

• Minimum deposit is RM10 and the maximum deposit depends on the chosen payment method.
• Cat999 does not charge any fees for deposits. However, your bank or payment provider may apply their own charges.
• All deposits must come from a bank account or payment method registered in your own name. Deposits from third parties will not be accepted and will be returned.
• Cat999 does not currently accept cash, cheques, or any form of cryptocurrency.
• We reserve the right to request additional verification before processing any deposit deemed unusual or suspicious.
• All financial transactions are conducted in Malaysian Ringgit (MYR).

Funds you deposit into your cat999 account must be legitimate money unrelated to any illegal activity. cat999 conducts ongoing monitoring of financial transactions as part of our anti-money laundering (AML) compliance programme.

5Withdrawal

Cat999 is committed to processing every withdrawal request promptly and efficiently. The following is our withdrawal policy that you should be aware of:

• Minimum withdrawal is RM30 per transaction.
• Withdrawal requests that have completed KYC verification are typically processed within 5 to 15 minutes.
• Withdrawals can only be made to a bank account registered in the same member's name. cat999 does not process withdrawals to third-party accounts.
• If you have not completed KYC verification, lower withdrawal limits will apply and processing times may be longer.
• Cat999 reserves the right to conduct additional security checks for large or unusual withdrawal requests, which may require additional processing time of up to 48 hours.
• Any attempt to withdraw funds obtained through fraud, unauthorised bonus claiming or illegal activity will result in account closure and further action.

6Bonuses & Promotions

Cat999 offers a variety of exciting bonuses and promotions for new and existing members. All bonuses are subject to wagering requirements and specific rules stated in each promotional offer.

• Wagering requirement: Each bonus carries a wagering requirement that must be met before bonus funds can be converted to withdrawable cash. These requirements are clearly stated on each promotion page.
• Bonus validity period: All bonuses have a set validity period. Bonuses that are unused or whose wagering requirements are not met within the specified period will expire automatically.
• One active bonus at a time: Members may only hold one active bonus at a time unless otherwise stated in the promotion terms.
• Bonus abuse policy: Any attempt to exploit the bonus system through multiple account creation, arbitrage betting or other methods deemed invalid will result in bonus cancellation and potentially account closure.
• cat999's discretion: cat999 reserves the right to modify, suspend, or cancel any promotion at any time with reasonable notice.

Please refer to the Promotions for the latest information on all active offers, including wagering requirements and specific terms for each promotion.

7Game Rules

Cat999 offers over 1,200 games spanning video slots, Live Casino, sports betting, and bingo. Each game category has its own rules that all members are required to follow.

• All games use an independently audited Random Number Generator (RNG) to ensure absolute fairness.
• Game results are final and cannot be disputed unless there is clear evidence of a technical failure.
• In the event of a technical disruption during a game, cat999 will refund your wager or resolve the game based on verified system records.
• Cat999 reserves the right to void or cancel any bets or rounds affected by system errors, network disruptions, or deliberate misuse.
• The use of bots, automated software, artificial intelligence systems or any tools that provide an unfair advantage in games is strictly prohibited.
• Sports betting is subject to additional rules stated in the Sports including the invalid betting policy and match result verification.

8Player Responsibility

Cat999 fully supports responsible gaming practices. As a member, you are responsible for ensuring that your gaming activity remains in control and does not negatively impact your life or those around you.

• Set time and spending limits for yourself before playing and stick to them with discipline.
• Do not play when you are emotionally unstable, stressed, or under the influence of alcohol.
• Online gaming is for entertainment, not a regular source of income. Do not rely on gambling wins to meet your daily financial needs.
• If you notice signs of problem gambling, please use the self-limit tools provided by cat999 or contact our support team for assistance.
• You are solely responsible for ensuring that the laws of your jurisdiction permit participation in online gaming.

9Account Closure

Whether at your own request or as an action taken by cat999, account closure follows these procedures:

• Voluntary closure: You may request account closure at any time by contacting our support team. Any valid balance will be returned to you after a review is completed.
• Closure by cat999: We reserve the right to close or suspend your account without prior notice if we detect fraud, multiple account ownership, bonus abuse, money laundering, or serious violations of our terms.
• Balance upon closure: If an account is closed due to fraud or a serious breach of terms, cat999 reserves the right to forfeit all balances, including wins obtained during the period of the violation.
• Self-exclusion: Members who opt for self-exclusion on responsible gambling grounds may choose an exclusion period ranging from 1 month to lifetime. cat999 will make every effort to enforce this exclusion across all our platforms.

10Limitation of Liability

Cat999 provides services on an "as-is" basis and does not guarantee that the platform will always be free from technical disruptions, errors, or unplanned downtime.

• Cat999 is not liable for any indirect, consequential, or special losses arising from the use of our platform.
• Cat999's maximum liability to you under any circumstances is limited to the total amount you deposited in the 30 days preceding the event giving rise to the claim.
• Cat999 is not liable for any failure or delay caused by circumstances beyond our reasonable control, including internet disruptions, power outages, natural disasters, or actions by authorities.
• You are solely responsible for ensuring the security of the device, network, and login credentials you use to access cat999.

11Terms Amendment

Cat999 reserves the right to modify, update, or replace any part of these Terms and Conditions at any time at our absolute discretion. Changes take effect upon publication on our website.

We will endeavour to provide reasonable notice of significant changes via in-platform notifications or email to the registered address. However, it remains your responsibility to review these Terms & Conditions periodically.

Your continued use of the cat999 platform after any changes are published constitutes your acceptance of the amended terms. If you disagree with any changes, please contact us to close your account before the changes take effect.

12Applicable Law

These Terms and Conditions are governed by and interpreted in accordance with the applicable laws of the jurisdiction in which cat999 is licensed and registered. Any dispute arising from or in connection with this Agreement shall first be resolved through good-faith negotiation.

If resolution through negotiation is not reached within 30 days, the dispute will be referred to binding arbitration under the rules set by a mutually agreed arbitration body, and the arbitration decision is final and binding on both parties.

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from this Agreement and the remaining provisions shall continue in full force and effect.

For any enquiries or complaints regarding these Terms and Conditions, please contact our customer support team via live chat on the platform or email at [email protected].